Warranty

15-Days Worry-Free Guarantee

Undamaged products may be returned for a full refund for any reason within 15 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Eshldty’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, Eshldty refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

One-Year Exchange Guarantee

To exchange a new product must meet the following situations:

  • LED light is off
  • One port or some ports can't work
  • Cable shorted

Process:


  • Buyer must provide sufficient proof of purchase
  • Eshldty must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Eshldty needs to have returned, warranties on those replacements are voided if the wrong item is returned to Eshldty or if the defective item is not returned.

Valid proof of purchase:

  • Order number from online purchases made through Eshldty or Eshldty’s Amazon distrubuter.
  • Sales invoice
  • Dated sales receipt from an authorized Eshldty reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by Eshldty quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers

Eshldty is not liable for:

  • Loss of data incurred from use of Eshldty products
  • Returning personal items sent to Eshldty

When returning items with a prepaid shipping label provided by Eshldty, Eshldty takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Eshldty does not provide refunds for items damaged in transit for non-quality related warranty claims.